**담당업무

ㆍIT specialist(End user Service expert)

• - Provide 1st and 2nd level IT support for multiple sites in Korea by IT support line (ITSM tool, Call, Chat and email)
• - Installation/configuration, and support of end user equipment, including Laptop/Desktop, mobile device, wireless PDA, MPS, Label Printer, others.
• - Provide staff on-boarding and off-boarding
• - Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects
• - Support Problem management, escalation management - Handle needed inquiries, escalations from end users
• - Support IT Lifecycle management, Asset Management, License Management
• - Provide Smart hands support to Global infrastructure team, telecom, network and server team
• - Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.
• - Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
• - Be able to Travel within Korea. May require occasional day trips to other site offices.

**지원자격

- Bachelor’s degree (IT related discipline preferred)

• - 2 to 8 years’ IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Skype for Business, Office suite)
• - Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS.
• - Be effective trouble-shooter, by analyzing problems and developing/improving solutions.
• - Experience in ITSM tool or ITIL certification a plus
• - Good communication and interpersonal skills with business and IT
• - Experience in Manufacturing industry of multinational company preferred.

**우대사항